Reporting a fault:
Fill out the form below with as much information a possible so our support team can action swiftly.
If you are a current property or government partner, please report faults through the Customer Hub.
Should you experience any technical issues with our asset infrastructure, please don’t hesitate to contact our dedicated support team.
In most cases the issue can be resolved by our support team via remote access within a matter of minutes. Tracking numbers will be provided for updates.
If the matter is more complex, we will ensure that our expert team are on site to assist as soon as possible.
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1800 501 402 (24×7, toll free number)
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