Property Owners

Client Experience

Your one stop CX Shop

Our dedicated Client Experience team is here to help with any enquiries you may have. So whether you’re interested in purchasing advertising, utilising your digital screens for your own communication, making a change to a tenant directory or you have forgotten your password, we’re here for you.

Available from 8am-6pm Monday to Friday our friendly support team are here to help. Simply email [email protected] for assistance.

 

The Network Operations Team

Your technical support experts

Our team of experts deliver market leading technical support across our network of classic and digital inventory. Whether you see something that doesn’t look right, your oOh! screen is blank, or a bus shelter needs some attention, we’re here to help.

In most cases technical issues can be resolved swiftly from our Network Operations Centre, if the matter is more complex, we will ensure that our expert team are on site to assist as soon as possible.

 

FAQs

I can’t log on to the portal

Simply select “forgot password” to have a temporary password sent to your email address.

If you need access to a new site or need to update your details simply email [email protected] for further assistance.

 

My screen isn’t working

Simply email [email protected] with the following information

Your name and telephone number

The location of the screen and any details of the fault (eg: screen blank)

In most cases technical issues can be resolved from our Network Operations Centre. However, if the issue is more complex, we will endeavour to get one of our expert team members out to site as soon as possible to resolve the issue.

I need to update my tenant directory or lift screens

Simply email [email protected] with the changes you would like made, in most cases these will be completed and live on the same day.

If you would like to manage your own tenant directory simply advise the team.

 

I need to report graffiti or damage to a roadside site or bus shelter

Call our faults hotline on 1800 501 402

Or email [email protected] with the following information

  • Your name and telephone number
  • The location of the screen and any details of the fault

New screen enquiries

Simply email [email protected] and we will direct your enquiry as required.

 

I would like to buy advertising space

Drop us a line and we’ll be sure to get in touch

https://www.oohmedia.com.au/contact-us/

 

I have a query in regards to my rental revenue payment/statements, who can I contact?

If you have a query in regards to a rental revenue invoice, please email [email protected].

 

Who do I contact in relation to Street Furniture invoices?

Queries in relation to Street Furniture invoices for AU or NZ please email [email protected]

 

Where do I send an invoice for oOh!media?

Within Australia, please email [email protected]

Within New Zealand, please email [email protected].